Payment Types

Payment Screen Overview

After clicking Charge, the payment screen appears. The total amount due is shown prominently at the top. Select the payment method from the options on screen. Your register may be configured with some or all of these methods.

Cash Payment

1. Click Cash
2. Enter the amount the customer hands you (e.g. if the total is £18.40 and they give you £20, enter 20.00)
3. The system calculates the change: £1.60
4. Count the change out to the customer
5. Click Confirm Cash
6. The receipt is printed (or offered digitally)

If the customer pays the exact amount, enter the exact total — the change will show as £0.00 and you skip the change-counting step.

Card Payment (Tap / Insert / Swipe)

1. Click Card
2. The card reader activates — the customer taps, inserts, or swipes their card
3. The terminal communicates with the payment processor (takes 2–5 seconds)
4. Approved — payment confirmed; receipt is printed or offered digitally
5. Declined — the screen shows "Payment Declined". Ask the customer to try a different card or payment method. Do not retry more than once without their consent.

For contactless (tap) payments, the customer may need to enter their PIN if the contactless limit is exceeded (typically £100).

UPI Payment (QR Code)

UPI payments are common for customers who prefer mobile payment apps.

1. Click UPI
2. A QR code is displayed on screen showing the payment amount
3. The customer scans the QR code with their payment app (Google Pay, PhonePe, Paytm, etc.)
4. They confirm the payment in their app
5. FlexotiumPOS detects the incoming payment and shows Payment Received
6. Click Confirm to complete the transaction

If the customer doesn't see the payment go through within 30 seconds, ask them to check their payment app — the transaction may be pending on their bank's side. Do not re-generate the QR code until you're sure the first payment hasn't gone through.

Split Payment

A split payment divides the total between two or more payment methods. Common example: a customer wants to pay £30 by card and £20 cash on a £50 total.

1. Click Split Payment
2. Enter the first payment method and amount: Card — £30.00 → process the card payment
3. The remaining balance updates: £20.00 remaining
4. Enter the second payment method: Cash — £20.00 → enter £20 received
5. Change: £0.00
6. Click Confirm Split Payment

You can split across as many methods as needed. The receipt shows each payment method and amount separately.

Voiding a Transaction

A void cancels a completed sale and reverses the payment. Voids require manager approval.

1. From the receipt or transaction history, click Void Transaction
2. Select the reason: Customer Changed Mind, Item Not Available, Incorrect Item Scanned, or Other
3. The system prompts for Manager Approval — a manager must enter their PIN or approve in the Manager app
4. Once approved, the void is processed:
   • Card payments: an immediate refund is initiated to the customer's card (may take 3–5 business days to appear)
   • Cash payments: give the cash back to the customer
5. The voided transaction is recorded in the audit log with the reason and the approving manager's name

Next Steps

The final cashier lesson covers shift close — counting your float, reconciling cash, and correctly closing your shift.