Review Queue

What Is the Review Queue?

The Review Queue is your operational inbox — a prioritised list of items that need a human decision before FlexotiumPOS can proceed. Items arrive from multiple sources: the AI making recommendations, invoices awaiting approval, inventory variances from stock counts, and integration sync failures.

Navigate to Operations → Review Queue to open it.

Item Types

The queue contains four types of items:

AI Action Items

The AI has recommended or attempted an action that requires your sign-off. Examples:

• "AI suggests increasing reorder point for Product X based on rising sales velocity"
• "AI proposes auto-generating a PO for Supplier Y — 50 units of Product Z"
• "AI flagged an unusual transaction pattern on cashier Sarah's shift"

Invoice Approvals

Supplier invoices that have been processed and are waiting for a manager or accountant to approve before payment. Each item shows the supplier, invoice number, amount, and whether it matches an existing PO.

Variances

Differences between expected and actual values:

• Receiving variances — goods received quantity differs from PO quantity
• Stock count variances — physical count differs from system quantity
• Payment reconciliation variances — shift close cash count differs from expected

Sync Failures

Integration events that failed to sync correctly — e.g. a Stripe payment that appeared in FlexotiumPOS but didn't reconcile with the Stripe dashboard, or a WhatsApp message that failed to send.

Priority Order

Items are automatically sorted by severity:

1. Critical — requires action within 1 hour (e.g. integration completely offline, negative stock spreading)
2. High — requires action today (e.g. invoice past due date, large stock count variance)
3. Medium — requires action this week (e.g. reorder suggestion, standard invoice approval)
4. Low — informational, no deadline (e.g. AI insight, minor variance)

Use the Priority Filter to show only Critical and High items when you're pressed for time.

Approving an Item

Click any item to open its detail panel. Review the information, context, and the AI's reasoning (where applicable). Then:

• Approve — the action is executed or the record is marked approved
• Reject — the action is cancelled; add a reason so the AI learns from the decision
• Defer — snooze the item for a specified period (useful for items that are awaiting external information)
• Escalate — send the item to the Owner for their approval

Bulk Processing

For routine approvals (e.g. a batch of standard invoices at end of day):

1. Use the checkboxes to select multiple items of the same type
2. Click Bulk Approve or Bulk Reject
3. Confirm the action — you can add a shared note that applies to all selected items

Escalation Path for High Severity Items

If a Critical item requires Owner-level authority:

1. Open the item
2. Click Escalate to Owner
3. Add a note explaining why you're escalating
4. The item appears in the Owner's review queue with your note attached
5. You receive a notification when the Owner acts on it

Keeping the Queue Clear

A healthy operation processes all Critical items within 1 hour and clears the queue to zero daily. If you're regularly carrying items for more than 48 hours, review whether some queue items could be auto-approved by adjusting the AI policy risk thresholds (see the Owner's Security & Audit lesson).

Next Steps

The next lesson covers Reports & Analytics — generating the reports that show you how your operation is performing.